Say hi to our founder and 'Chief Troublemaker', Kanchan Singh

With the launch of Crumbs & Whiskers LA, we decided to catch up with our founder about her journey from the original Crumbs & Whiskers Kickstarter to opening her second location in Los Angeles. 

I’m the Founder of Crumbs & Whiskers, but I think a more appropriate title would be 'Chief Troublemaker' because of the things I get our company and myself into. 

There’s no typical day - I just work with the areas of the business that need my attention the most. One day that could be interviewing new hires, the next it could be interior design, the next it could be plotting the future, and the next it could be cleaning smelly cat vomit.

The short version of the story behind Crumbs & Whiskers is that I’ve been an animal lover my entire life, and when I visited a cat café in Thailand, I knew immediately that this was what I wanted to do because it combined my love for animals with my love for art, design, and business. Being able start my own business and help animals?! YES PLEASE.

I'm most grateful for my Kickstarter backers because Crumbs & Whiskers wouldn't exist today if it wasn't for them. I've met a lot of our backers and they are such amazing and inspiring people.

If I had to describe myself in 3 words, I'd say spontaneous, creative, and adventurous. 

The first thing I do every morning is write down my thoughts. I usually wake up mid-thought about a new idea I have for Crumbs & Whiskers…and it’s gone in an instant if I don’t immediately write it down. 

My biggest "Is this real life?!" moment with Crumbs & Whiskers was a few days before we were opening our first location in DC – reservations to Crumbs & Whiskers had just gone live, and our entire system crashed. Not because there was a glitch in the system, but because so many people were trying to book that our reservations software couldn’t handle the volume. By the end of our first day in business, we had over 2,000 customers. I remember staring at my computer screen in complete disbelief and wondering how that happened.

I actually teach my team to treat every customer like they would treat their newest crush. If your crush walked into your place of work, wouldn’t you want them to be super impressed with you and have the best time ever?! I know it sounds like a super creepy customer service philosophy, but it totally works.

I’ve definitely been guilty of burning myself out. I just don't know when to stop. It's something I still struggle with everyday.

Usually when I’m feeling out of it, I travel. When I'm in a slump, I just need to explore someplace that operates in a totally different way than I’m used to. It’s incredibly inspiring, for me, simply to sit next to a waterfall in a forest or have a conversation and learn about someone else, somewhere else. 

The best part about owning your own business is being able to make all the rules.

The hardest part for me is constantly making so many mistakes and being okay with that. I still beat myself up over every mistake, but I've now started thinking "Okay, how can I make the least costly mistakes possible?"

I read a lot, so the best advice I've ever received wasn’t technically given to me. But a few years ago, I read something from one of my favorite authors, Tim Ferris, that completely changed my life and the way I make decisions. He said, “Don’t ever choose unhappiness over uncertainty.” 

My favorite thing about Crumbs & Whiskers is our social mission – that’s where the real magic is. I love that Crumbs & Whiskers gives shelter cats a better life and increases adoptions. 

The secret to business - and life, relationships, and anything else really - is to never stop learning. Every time I've thought, "Oh I've got it all!" is when I've landed into deep trouble.

I think the best mistakes are the ones you let other people make, but that you get to learn from. I read a lot, so I’ve got a long list of others’ mistakes that I’ve taken to heart.

When Crumbs & Whiskers first opened, a big mistake we made was our seating capacity. It was way too high. For a space with 20 cats, we were seating 40 people, which is crazy to think about. That lead to a lot of brutally negative reviews, upset customers, logistical nightmares, and extremely stressed out cats. We did that for a couple months because I'm so stubborn and in all the craziness of things, I didn't realize that was our biggest problem...but then one day it hit me that most people visiting Crumbs & Whiskers were having a bad time. So we cut down the number of people we allowed in the space by half, raised our prices, and sent out personal notes to every customer in those last couple months with a heartfelt apology and an invitation to return to Crumbs & Whiskers completely free of charge. I really wanted to make it up to every single person who was disappointed in us.

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In the last year, I've learned the importance of the "boring" stuff - things like business processes, logistics, protocols, training programs, company policies, company culture, employee feedback, etc. A business isn’t just about your product and marketing, which is the fun, exciting stuff – you have to also focus on operations, people, processes, reporting, efficiencies, and so much more. I honestly hate that stuff and wish I could only work on our product and marketing, but I've learned the importance of those things the hard way.

I have so many crazy cat stories. Once, while we were repairing our bathroom walls in our DC location, a cat snuck into the wall and got “stuck” there. Our entire team spent hours trying to get him out, but none of us could. We started freaking out and calling everyone – the fire department, animal control, police, my mom….everyone. No one could get this cat out and we were so terrified for the safety of the cat. Then, at around 11 PM, the cat just waltzed out of the wall….HE WAS NEVER STUCK. I’ll never forget that day.

A fun fact about me is that I'm actually allergic to cats and I hate coffee. And yes, I own a cat cafe...

My favorite thing to do is yoga.

If I could have a superpower, it would be never doubting myself and having rock solid faith in myself. In my opinion, being limitless in your beliefs about what you can achieve is a superpower. I struggle with self doubt and would love to have the ability to never doubt myself for even a second ever again. 

If I could have a frivolous superpower, it would be the ability to stay young for as long as I want. 

Right now, I'm most excited about the launch of Crumbs & Whiskers LA! This is what I love the most about entrepreneurship - creating cool new things that didn't exist before.

Where are They Meow? Edward's Adoption Story

Sandra took Kevin to Crumbs & Whiskers as a birthday present. They weren't looking to adopt, but Edward made them an offer they couldn't resist. We caught up with them to see how Edward is doing in his furrever home.

C&W: What's your favorite thing about Edward?

Sandra:  He loves watching videos of animals (like squirrels and birds) on YouTube.

Kevin:  My favorite thing about Edward is how every night, without fail, he will jump up in my bed shortly after I turn the lights out and curl right up to me to go to sleep.

C&W: What's the funniest thing Edward has done?

Sandra: He will sprint around the apartment practicing for his 100-meter dash competition. His tail gets really big and bushy when he does this. 

Kevin: I think it’s funny how Edward “gasps” for air as he vacuums down his food every night.

C&W: Have you guys gotten into a routine? What's Edward's favorite spot in your home? Favorite toy? Favorite place to sleep?

Kevin: Over time we’ve established a routine. Edward will always make sure to wake me up at 7:30 am for work even on the weekends because he hasn’t realized yet that I only work Monday-Friday. His favorite place to sleep is on the cat bed we got him with his little blanket.

Sandra: Edward’s favorite spot is on the windowsill overlooking the view from the 5th floor of my apartment. From there he can see all of the squirrels and birds outside. His favorite toy, as of right now, is a battery-powered caterpillar that he will chase around and knock in different directions.

C&W: Tell us something we don't know about Edward.

Sandra: He won Pet of the Month at our vet, Clarendon Animal Care. He won treats and he became Instagram famous. Follow him at @adventuresofedward!

Kevin: He will nibble on you to let you know that he wants you to pet him when he’s in a really affectionate mood.

C&W: What's your favorite thing about having a cat?

Sandra: Even if I have a horrible day, it all gets better when Edward greets me at the door.

Kevin: The feeling of providing for an animal with his own unique personality and quirks and receiving unconditional love back is amazing.

Crumbs & Whiskers Turns 1: Year in Review

We’re ONE YEAR OLD! What started as a girl’s dream has become SO much more and we have you guys, and our awesome cats, to thank. Because we’re feeling super nostalgic, we wanted to share our favorite memories so far.

We dressed up our cats ... a lot.

We had awesome special events.

Titan showed us that celebrating cats is way better than celebrating Valentine’s Day.

There was lots of cuddling.

You savored delicious macaroons, while our cats tried to steal them.


We had a cat named Batman, and he totally lived up to his name.

You guys provided live entertainment for our cats -- that’s really why we host cat yoga.

We got you good with our April Fools prank. 

(PS. Did you actually fall for that?! We're still judging you.)

CW IG april fools.png

Our cats took some epic naps.

We got these awesome drink sleeves that we’re OBSESSED with.

We saw 102 adoptions, including Raleigh who was the last of our original C&W Squad.

BIG NEWS! We're coming to Los Angeles!

Wait this real life?! 

The entire team at Crumbs & Whiskers is craaaazy stoked to announce that we're coming to Los Angeles this fall! (Not freaking out. Not freaking out. Not...ok, TOTALLY freaking out.)

We also made this super awesome video about Crumbs & Whiskers with the help of some of our regular customers! Check it out. Like it. Comment. Share it with your mom. Wait. Better idea: Share it with your best friend in LA who's totally gonna freak out. (She can join our club of ZERO chill.)

See you in LA! (AHHH!)

Crumbs & Whiskers

Where are they Meow? Heinrich von Katz

Heinrich doing what Heinrich does best...being beautiful.

Heinrich doing what Heinrich does best...being beautiful.

When Heinrich Von Katz arrived at Crumbs & Whiskers, he quickly stole the heart of every woman here, including our employees! But sadly, he wasn’t a one-woman cat. His wandering eyes were always looking at the ladies. ALL the ladies.

Heinrich’s favorite activity was finding a beautiful woman's lap to sleep on. During his time at Crumbs & Whiskers, women were often seen in tears when it was their time to leave Heinrich. Heinrich, on the other hand, was seen moving on to the next lap, purring and eager to snuggle with a new love-struck lady.

Just another one of Heinrich's victims.

Just another one of Heinrich's victims.

When it was announced that Heinrich was going to his furrever home, some of the employees took it very hard. Veronica, in particular, was a mess. She cried for days and is still working through her feelings with our resident psychologist kitty, Raleigh.

So many heartbroken women wanted another glimpse of this Scottish hunk that we asked his furrever lady to give us an update. 

Jose Lugo, his furrever hooman, tells us what Heinrich is up to these days. Since leaving C&W, Heinrich Von Katz now goes by Mackinnon. 

"Ok I know this is our wedding photo, but I just need one last look at that girl. DAMN GIRLLL." - Heinrich

"Ok I know this is our wedding photo, but I just need one last look at that girl. DAMN GIRLLL." - Heinrich

C&W: How have things changed since Mackinnon's first day at his new home vs. today?

JL: Mackinnon has travelled to his second home with me in Florida and met his fur brothers and sister.  He’s a little playful for the older bunch, but everyone seems to be getting along well. My Rottweiler Ruby has a crush on Mackinnon. When Mackinnon struts by Ruby whines for attention, but alas, it is unrequited love.

C&W: What's your favorite thing about Mackinnon?

JL: My favorite thing about Mackinnon is his cuddliness. When he’s picked up his body becomes completely limp and flexible and he just goes whichever way you hold him. To me, it is a sign of trust.

C&W: Cats are highly entertaining pets. What's the funniest thing that Mackinnon has done?

JL: Just watching the dynamics unfold as everyone gets to know each other is super entertaining. Mackinnon pounces down on LB from the countertop then runs off in the other direction, as if to playfully taunt him. But LB is older -- and TBH a bit tubby -- and can’t retaliate, so that is fun to watch

C&W: Have you guys gotten into a routine? What’s Mackinnon’s favorite spot in your home? Favorite toy? Favorite place to sleep?

JL: We have gotten into a routine. Mackinnon sleeps in my bedroom and like clockwork when it’s bedtime I walk in the bedroom and he is lying there like, “I’ve been waiting for you.” His favorite spot, which is also his favorite place to sleep, is on top of a soft-sided Eddie Bauer carry-on under my bed. His favorite toys are, sadly to say, the lizards running about on my lanai.

C&W: So ... here's the big question. Are you ready to adopt your next cat from Crumbs & Whiskers?! ;)

JL: At this point I have a menagerie! No more cats for me for a long while!

It's crazy to think that this handsome guy is now a one-woman man. We didn't think it could be done. You did well, furrever hooman. You. Did. Well. 

(No, we're totally not jealous. Why would you ever think that?!)

The ladies will miss you, Heinrich.

The ladies will miss you, Heinrich.



Cat Talk: Ahab Dishes on Life at C&W

We spent the day with Ahab talking about his life at the cafe, favorite things, and goals for the future. Here's what he had to say.

C&W: What brought you to Crumbs & Whiskers?

Ahab: I grew up in Sedalia, Mo with my parents and twin brother, Ishmael. After graduating college I needed some adventure. I pulled up a map, closed my eyes and put my paw on a spot. That's how I got to D.C. Of course the cafe seemed like the puurfect place to work on my novel. It's relaxing and exciting all at the same time!

Ahab takes a break from his writing to get in some play time with his mouse toy.

Ahab takes a break from his writing to get in some play time with his mouse toy.

C&W: What's your favorite thing about the cafe?

Ahab: It's got such a great vibe! So many hoomans to write about! They're always talking, and I'm always listening. You know my novel is a drama about hoomans, right? Don't worry -- I've changed their names to protect their privacy.

Ahab may look like he's staring at the ceiling, but he's really writing chapter 5 of his great American novel. 

Ahab may look like he's staring at the ceiling, but he's really writing chapter 5 of his great American novel. 

C&W: Sooo... I can't help but notice that Ishmael is also here. Did he follow you? What's the story there?

Ahab: Ishmael didn't really know what to do after school. He changed his major three times. I think he graduated with a degree in archaeology? Anyway, he followed me to D.C. hoping he'd get inspired. 

Moving to D.C. has Ishmael wondering if he should get into politics. 

Moving to D.C. has Ishmael wondering if he should get into politics. 

C&W: What's the food like at the cafe?

Ahab: It's great! Hoomans aren't always the smartest (no offense) and we know how to get what we want out of them. LOTS and LOTS of treats and catnip! Sometimes we take their food too. They don't even get mad. They just laugh at us like we're doing something funny.

Thinking about those treats.

Thinking about those treats.

C&W: Can you give us any spoilers from your novel? When will it come out?

Ahab: I don't want to say too much because it isn't finished yet. You know I have 20 roommates here and I don't want anyone to take my ideas. I will tell you there's a love triangle and the story takes place over the span of a couple years. I'm not sure when it'll be complete. I think I need to watch hoomans here a bit longer to fill in more details.

Asking Ahab about his novel is a great way to get him engaged in a conversation.

Asking Ahab about his novel is a great way to get him engaged in a conversation.



Love at First Meow: Titan's Adoption Story

We caught up with Zach Mendel, Titan's hooman, to see how they fell in love and how he's doing in his furrever home. 

C&W: When you decided to visit Crumbs & Whiskers, did you already know you were going to adopt a cat?

ZM: My girlfriend and I had been discussing adopting a cat for months and finally moved to an apartment that allowed cats. We had been looking around online to see what cats we were interested in visiting. Then we came across Titan’s profile on the Lost Dog’s website. Specifically the line: “Titan may also be the laziest cat in the world, he leaves most of his projects unfinished because they’re just too much effort. We feel you, Titan,” which I connected with on a spiritual level. A few weeks later, after we went through the process and were approved, all that was left was to meet Titan. It coincidentally fell on Valentine’s Day weekend (Galentine’s Day to be exact), so I surprised my girlfriend with a date to Crumbs & Whiskers to meet him.

C&W: What made you fall in love with Titan?

ZM: He is possibly the most regal cat I have ever seen. He has no clumsy moments. Titan does everything with a firm disposition of slight disdain towards everyone and everything around him, like a fuzzy, docile Ron Swanson.

C&W: What are three things that you and Titan have in common?


  1. We both have full, lush heads of hair, and hope hold firmly to them well into our golden years.
  2. We're both quite dashing in our formal wear.
  3. We can pull off a Hawaiian shirt better than Magnum PI.

C&W: What was it like bringing Titan home? Were you nervous? Or just super excited?! Tell me about your first day together!

ZM: Titan’s first order of business after being brought home was to nap in a sunny spot, eat some food, walk around to sniff every single object in the house, and then curl up under the bed to slept again.

C&W: What's your favorite thing about Titan?

ZM: He may be regal and extremely collected, but as soon as he starts playing in his kitty tunnel, all that melts away and you can see the kitten-like craziness side of him.

C&W: Cats are highly entertaining pets. What's the funniest thing that Titan has done?

ZM: He did not enjoy his cat carrier very much. So we tried harness training him, and now he loves to take his trips to PetSmart free as a bird (well a bird on a harness).

C&W: What's your favorite thing about having a cat?

ZM: The companionship is something I was truly surprised about, having only grown up in a household with dogs. He can always sense when you are upset or there is something wrong, and he will let you know that it’s stupid of you to be upset about it.

C&W:'s the big question. Are you ready to adopt your next cat from Crumbs & Whiskers?! ;)

ZM: Actually, we took the plunge and adopted him a little brother. We wanted to go the kitten route, and fell in love with one from another local D.C. rescue, DCPaws. It’s only been a short time, but they get along better than we ever could have imagined. We have already noticed that Titan has perked up from having a kitty companion himself.

7 Purrfect Gifts for your Cat-Loving Mom on Mother’s Day

Does your mom love cats almost as much as she loves you? If you can’t bring her home a Crumbs & Whiskers cat (which is OBVIOUSLY the best gift), we’ve got some other ideas for you.

Crumbs & Canines: The District's First Dog Cafe

Dear Hoomans,

Crumbs & Whiskers, DC's first cat cafe, is officially turning into Crumbs & Canines, DC's first dog cafe.

This was a truly difficult decision for us to make, but we just can't deal with our asshole cats shutting down our computers or eating our Chipotle when we look away for 0.2 seconds anymore. Starting a cat cafe made the entire staff of Crumbs & Whiskers realize that cats are huge jerks (seriously, if we have to re-type that entire email to that customer ONE MORE TIME...) and so, it is with a heavy heart that we must say goodbye to our cats. We are beginning a new journey where we help those animals in need who actually admire and appreciate the help. Yes, you guessed it, dogs. 

We hope you will continue to support us in this new journey. Everyone at C&W feels like we have found ourselves...and finally realized that dogs are, in fact, better than cats.

Kanchan and The Crumbs & Whiskers Team


The past two months have been incredible, and we have been lucky enough to do some amazing things. With your help, we have fostered over 40 cats, adopted 23 cats, and put smiles on the faces of thousands of people. It’s been a pretty great and impactful two months. Cheers to that!

But, we have also learned a lot about how we can improve. We have spent the past two months listening very carefully to everything you’ve had to say, and it's now time for us to make some changes. So here they are:

Max Number of People: We are cutting the number of people we allow in the café at once by nearly half. When we opened, we were allowing 37 people (with 20 cats) – moving forward, we will only allow 24 people at one time. We have tested the new numbers out, and we know that they work in eliminating overcrowding. But that being said, please remember that weekends and some weeknights will still feel busy because they are our peak hours. If you would like to visit us during slow hours, we recommend weekday mornings/afternoons and late evenings.

Café Experience: We are eliminating the previous food ordering system, and are instead including complimentary coffee and tea (self serve) in your cover charge. We will also feature macarons and croissants from a neighborhood bakery for those of you with a sweet tooth. Eliminating orders that are delivered from a separate store front will allow you to get your drinks instantly – no more waiting around.

Cover Charge: Starting today, August 29, our cover charge will be $15 per reservation. This charge will include complimentary coffee and tea. Due to the significant reduction in our capacity, we have no choice but to implement a small increase in our cover. We hope you’ll understand.

Seating Options: We have added additional seating options in the cat café – there are more chairs and benches for those of you who are not stoked about floor seating. 

Cats: We are not making any changes involving our cats, but we want you to know that cats sleep 16 hours on an average day and are most active at night. There's a high chance you will encounter sleeping cats during your visit - this is not a sign that the cats are stressed, exerted, or overstimulated. It's completely normal behavior. If you want an active visit where cats are more playful, we recommend stopping by early in the morning or later at night.

We are making lots of smaller changes as well, but these are the big ones we want you to know about. We want you to know that your feedback is massively important to us, and that we are always thinking about how we can improve to give you a better experience.

We really want you to have an amazing time at the cat café. Email us ( if you visited Crumbs & Whiskers when we opened and did not have good time. We have some ideas on how to make it up to you.

PS. We just discovered that a lot of you really like yoga. And cats (obviously.) You know what's coming next...


Whoa, it's been a month.

Hey cool cats!

It almost doesn't feel real, but Crumbs & Whiskers will be celebrating our first month anniversary on Monday, July 20. How are we celebrating?! By throwing you a party. With cats. Of course.

WHAT: A pawsome party
WHERE: Georgetown’s furriest spot
(Hint: cat cafe)
WHEN: July 20, 6pm - 8pm
HOW: Make your reservation here 
(Scroll down To "One Month Celebration")
WHO: You.

More details:

  • Tickets: $25 per person
  • Polaroids, wifi, and catnip are on the house.
  • Proceeds from the night will go towards throwing a pizza party for the hoomans at Washington Humane Society and a Fancy Feast party for the cats at WHS! Just our little way of saying 'thank you.'

If you can’t join us in person, we still want to celebrate with you. Follow us on FacebookTwitterInstagram, and Snapchat (@crumbswhiskers) – we will be giving away some neat stuff on Monday!

- Kanchan and the C&W Team

PS. We’ve had 9 adoptions in our first month! You guys ROCK.

PPS. The most spirited Crumbs & Whiskers party-er will get something really cool. Was that a dress code hint?! Probably. 

Washington DC, it's CAT CAFE TIME.

Hey DC!

I’m so excited to tell you that Crumbs & Whiskers will officially open on Saturday, June 20. 

Here’s what to expect as we gear up for opening:

June 15 - 18: Backstage Parties! 

We will throw one backstage party every evening for select Kickstarter backers as well as our social media contest winners. (Keep an eye out this week - tons of chances to win!)

June 19: Launch Party! 

This is the night of our official launch party. The launch party has already sold out, but we will be posting photos and videos on our FacebookTwitterInstagram, and Snapchat (@crumbswhiskers). So if you weren’t able to get a pass to the launch, don't worry - you’re pretty much going to feel like you are at the party!

June 20: Official opening!

More importantly, here’s how scheduling your visit will work:


June 10: Scheduling goes live to select Kickstarter backers only.
June 15: Scheduling goes live to The Gentlemeow’s Club.
June 18: Scheduling goes live to everyone.

Can’t WAIT for you to check out Crumbs & Whiskers. You're going to love it.


Washington DC, you’re getting a cat cafe NEXT MONTH.

Hey cool cats!

After what has been the most intense eight months of my life, I’m super excited to tell you guys that Crumbs & Whiskers is opening in June. Yep, that’s next month.

We do have an exact opening date in mind, and if all goes according to plan, we will be announcing it very soon. We can tell you that it will ABSOLUTELY open next month, and that we are ABSOLUTELY STOKED (to put it lightly).

Thank you for going on this adventure with me. Thank you for being so giving and inspiring. Thank you for signing petitions in support of the cat cafe. Thank you for backing the Kickstarter. Thank you for telling your friends about us. Thank you. Thank you. Thank you. I wouldn’t be here without you. Crumbs & Whiskers wouldn’t be here without you.

If you want to come along for the journey over the next few weeks as we ramp up, follow us on InstagramTwitter, or Facebook. (Psst, we'll also be doing some amazing giveaways. Just saying.)

I cannot wait until you guys come see the space (and the cats!) yourselves. 

Love & cat cuddles,

Let's Talk About March.

March is a BIG month for us.

Two things are happening. First, the KICKSTARTER LAUNCH! Our Kickstarter is super important because it gives us funding for the interior of the cat cafe. And you know what would be REALLY awesome?! Your help. How can you help? Tons of ways! You can back the project on Kickstarter, share it on your social media, or just like…you know, tell your mom about it. We’ll take whatever help we can get in spreading the word!

Another big thing is happening. Our zoning exemption hearing is this month. Basically, DC is deciding whether we will be allowed to open up shop in the city. We’re doing all the work to convince DC, but you can help us convince them too! If you’re as excited about the cat cafe as we are, please please please sign this

THANK YOU for everything you have given us - your time, your feedback, your words of encouragement, and your belief in us when we sometimes forget how to believe in ourselves. You are amazing.

- Kanchan and her cat



Crumbs & Whiskers is something I am absolutely IN LOVE with. I believe that having a space where we can share moments of our lives with cats in need while being surrounded by people we love will inspire us. And make us (and the cats!) feel warm and fuzzy inside.

Please bear with me as I figure this out - I'm still learning the ropes, and there are many ropes. And in case you're wondering who I am, I'm a girl who loves animals, travel, art, and new ideas.

Things are just getting started around here and I'm truly proud and excited to count you as part of the Crumbs & Whiskers founding community. 

Thank you for your incredible support so far. I couldn't do this without you.

Founder, Crumbs & Whiskers