Store Leader: The Kitten Lounge - Washington DC
Lead, run, and manage the Crumbs & Whiskers Kitten Lounge in an efficient, fun, and organized fashion. Oversee and deliver the guest experience, ensure a great team experience, oversee cat health & cat care, maintain awesome partner relationships, conduct financial tracking, oversee store budgeting, facilitate online order fulfillment, and manage all physical operations of the store.
Ensure that the C&W guest experience is being delivered. Every guest should have a wonderful time engaging with cats and have the chance to learn about our mission.
Provide employee mentorship, training, and feedback. Ensure employees are constantly challenged and rewarded for their work.
Plan ahead to foresee and meet all store future needs. Address the smallest hints of issues before they become larger problems. This includes everything from foreseeing hiring needs that may arise in a few months (and planning accordingly) to running out to buy more toilet paper.
Maintain awesome relationships with our vendors - rescues, coffee shops, etc.
Oversee our volunteer network so our volunteers have a wonderful experience and our cats get the best care.
Oversee cat health monitoring and reporting. Make sure our cats are healthy and stress-free.
Carry out all cafe events, private bookings, and promotions
Take care of all store operations and online order fulfillment needs in a timely and professional manner.
Prior experience in people management is required, retail management preferred.
Prior experience in customer service is required.
Prior experience in animal care is highly preferred, but not required.
Does this sound like you?
You're a major people person and a team player. It makes you happy to make your team happy.
You love the Crumbs & Whiskers brand, mission, and message. Even though you’ve never worked with us before, you already understand our company and our audience like the back of your hand.
Working in a fast-paced environment is your jam. You know how to keep your cool when things are crazy.
You have a passion for helping animals.
You have superhuman organizational skills. You know how to plan ahead and set priorities to tackle endless tasks. You're always meeting...no, beating...deadlines.
You have a positive, upbeat attitude.
Full time (40-50 hours a week)
Must be able to work at least 2 weekends a month
Must be able to maintain a flexible schedule and have the ability to be physically at the store at a moment’s notice. Anything can happen at a cat cafe.