FAQ's

FAQ's

BOOKINGS

  • Yes! Because our cafes can only host a specific amount of people per experience, we need everyone to get their own ticket so we can make sure we’re not overbooked. This is to ensure that our kittens are not overwhelmed, and that there are plenty of kittens to go around during your visit!

  • Yes! Because space is limited, EVERY person who enters the space needs a ticket, regardless of whether they’re interacting with the cats or not. Much like an amusement park, even if you choose not to ride the rides, you still need a ticket for entry.

  • Nope! You do not need to print your tickets, because we have your information in our system and we will check you in upon arrival. (Make sure to arrive at least 10 minutes before your visit!)

  • No, but we recommend it. We only have capacity for so many guests at one time, and without a reservation cannot guarantee your time with the kittens.

  • We want to ensure that everyone has a wonderful experience, so we limit the number of people that can come in one group. We never want it to feel as if someone is crashing a private event, so this helps us make the Kitten Cafe a fun environment for all visitors.

  • Yes. This is incredibly important for the safety of the cats, so you must have your waiver signed prior to your experience. The link to your waiver will be in your confirmation email.

  • Nope! Once you sign it, we have it in our system.

  • Just refresh the web page with the waiver to pull up a new one!

  • As much as we wish we could, having children under 7 years old is extremely risky for both the children and our kittens. Kittens are very small, fragile, and unpredictable. For the safety of your babies and ours, we strictly enforce our age policy.

  • We do offer private experiences. The maximum capacity for a private event is 16 people. For parties of children under the age of 13, there must be at least one adult per 6 children. To book a private event, head to our private events page. 

Adoptions

  • The adoption fees for our cats and kittens vary depending on our location and partner rescue. Please head to the β€œADOPT” tab above for more information!

  • We do not offer same-day adoptions so that we can ensure that adopters and kittens are well matched. To make the adoption process faster, you can apply to be pre-approved through our partner rescues.

  • Navigate to our β€œAdopt” tab and click on the city you want to check out (DC Cats or LA Cats)!

Rescheduling or Cancelling

  • We are happy to accommodate rescheduling at any time. Please call or email our team at (323) 879-9413 or losangeles@crumbsandwhiskers.com for LA, and (202) 333-2814 or thekittenlounge@crumbsandwhiskers.com for DC to reschedule.

  • We are happy to provide a full refund up to 24 hours in advance. If it is less than 24 hours until your experience, we cannot guarantee a refund, but are happy to reschedule you for a different time. Please call or email our team (323) 879-9413 or losangeles@crumbsandwhiskers.com for LA, and (202) 333-2814 or thekittenlounge@crumbsandwhiskers.com for DC to reschedule.

  • Refunds typically take five to ten business days to process and show back up on your card

Have an animal in need?

I found a stray cat/kitten, can I bring them in to your cafe?

  • Unfortunately we’re only able to take in rescued kitties that come from our partners in DC or LA. If you have found and rescued a cat, please contact our rescue partner.

DC rescue: Homeward Trails - please visit www.homewardtrails.org

LA rescue: Kitten Rescue- www.kittenrescue.org

Food & Drinks

  • Nope! As long as you have a ticket, you’re all set

  • Please arrive five to ten minutes before your experience time to place an order. Because we do not prepare any items on site, we do have to close down orders promptly at the start of the experience time.

  • We may have gluten free and/or vegan options. Please ask the store host when ordering!