The National Manager oversees operations for both Crumbs & Whiskers locations, one in LA and one in DC.

The National Manager is responsible for:

• Hiring, inspiring, and developing store managers to ensure that both locations run at peak performance

• Supporting management team's human resource needs, including managing full employee life-cycles

• Working with the store managers to develop annual budgets for the company and both locations

• Ensuring each location hits their budgeted financial goals

• Developing and maintaining company wide KPI's (SSS, Gross Profit, OSAT, NPS)

• Monitoring store purchases and inventory control standards

• Reinforcing a company culture of incredible guest experience

• Constantly seeing the cafes through the eyes of the customer and instilling a culture of doing so

• Maintaining and improving company standards of cleanliness and cat care to support cat health

• Liaising with rescue partners to support the timely adoption and care of cats

• Managing bookkeeper and accountants to receive timely and correct financial reports

Qualified Applicants will possess:

• 5 Years progressive retail experience

• 3 Years managing a team of 30 over multiple locations or departments

• Experience analyzing financial reports

• Strong operational skills in a customer-service environment

• Demonstrated adaptability and ability to manage through unusual events

• Strong analytical and diagnostic skills